FAQs & Troubleshooting
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148 Results
- 1DUPLEX DISABLED
- 2JAM REAR
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5JAM DUPLEX
- 6Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 7Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 8JAM INSIDE
- 9JAM TRAY 1
- 10Envelope creases
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12PRINT OVERRUN
- 13REPLACE TONER
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15How to identify your Operating System (OS).
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17The printer prints unexpectedly or it prints garbage data.
- 18DRUM END SOON
- 19Wrinkles or creases
- 20Can I use non-Brother or third party supplies with the Brother machine?
- 21Turn the Toner Save Mode on or off.
- 22How do I cancel print jobs using the printer control panel?
- 23I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Delete print jobs from the print queue.
- 26The printer status is Offline or Paused.
- 27Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 28Uninstall the drivers. (Mac OS X 10.5)
- 29White lines or bands or ribbing appear across the page
- 30Uninstall the Brother Software and Drivers (Windows)
- 31Reprint the last print job. (For Windows users only)
- 32Windows 10 Support Information
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 35A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 36I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 37Can I print from or scan to Android™ Smartphone?
- 38Change the printer driver settings (Windows/macOS)
- 39FUSER ERROR
- 40Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 41Poor fixing
- 42Print on both sides of paper (Auto 2-sided/Duplex Printing for Mac OS X 10.4.11 or later users).
- 43Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 44Curl or wavy
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46I want to print using CUPS while keeping SELinux enabled. (Linux)
- 47"Offline" appears on the Status Monitor.
- 48I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 49I cannot view documents on the bundled CD-ROM or the Brother web site from my Macintosh 10.4 system.
- 50Print both sides of paper (Manual 2-sided/Duplex Printing for Mac OS X 10.4.11 or greater)