FAQs & Troubleshooting
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148 Results
- 1The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 2SERVICE CALL
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 5JAM DUPLEX
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 8DUPLEX DISABLED
- 9MEMORY FULL
- 10JAM REAR
- 11REPLACE DRUM
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 14Curled
- 15What is the printable area per page?
- 16Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 17JAM TRAY 1
- 18What driver package format is supported by my Linux distribution?
- 19Can I print from DOS applications? What printer driver emulation can be used?
- 20Turn the Toner Save Mode on or off.
- 21I cannot print from my computer via USB.
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24NO TONER
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 26Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 27FRONT COVER OPEN or FUSER COVER OPEN
- 28DRUM END SOON
- 29Page skewed
- 30The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 34I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 35Delete print jobs from the print queue.
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37What is the difference between the toner cartridge and the drum unit?
- 38Can I use AirPrint with my Brother machine?
- 39How to identify your Operating System (OS).
- 40I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 41I cannot view documents on the bundled CD-ROM or the Brother web site from my Macintosh 10.4 system.
- 42Change the printer driver settings (Windows/macOS)
- 43TONER ENDED
- 44DRUM STOP
- 45The printer status is Offline or Paused.
- 46Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 47NO PAPER T1
- 48Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 49Clean the Drum Unit.
- 50TONER LOW
