FAQs & Troubleshooting
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137 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Replace the toner cartridge
- 3Printouts have wrinkles or creases.
- 4"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 5How can I change the printer settings?
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Delete print jobs from the print queue.
- 8The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 9Change the printer driver settings (Windows/macOS)
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 11Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 12Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 13The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 14How do I change the length of time the machine will wait until it goes into Sleep Mode?
- 15Print on both sides of the paper.
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 20I am using Windows. When I print a document, the printed page is blank. What should I do?
- 21Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 22Replace the drum unit.
- 23Print a Printer Settings page.
- 24Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27How to identify your Operating System (OS).
- 28The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 29I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 30What can happen if the wrong paper is used in your machine.
- 31I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 32Uninstall the drivers. (Mac OS X 10.5)
- 33Print envelopes from the manual feed slot in Macintosh applications.
- 34How do I clear paper jams?
- 35I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 36What driver package format is supported by my Linux distribution?
- 37Can I use AirPrint with my Brother machine?
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39The printer status is Offline or Paused.
- 40Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 41The paper is skewed when it's printed.
- 42Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 43My Brother machine misfeeds paper.
- 44The printer prints unexpectedly or it prints garbage.
- 45Drum Life End Soon
- 46Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 47Printouts have a curl or wave.
- 48How can I clean the corona wire of the drum unit?
- 49What is the printable area per page?
- 50What is the recommended paper?