FAQs & Troubleshooting
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137 Results
- 1Replace the toner cartridge
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I am using Windows. When I print a document, the printed page is blank. What should I do?
- 5Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 8Printouts have a curl or wave.
- 9"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 10Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 11The printer status is Offline or Paused.
- 12When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 13Can I print from or scan to Android™ Smartphone?
- 14Change the printer driver settings (Windows/macOS)
- 15How can I change the printer settings?
- 16The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19How to identify your Operating System (OS).
- 20Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 21Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23Cannot print after a Windows 10 update (June 2020)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Delete print jobs from the print queue.
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Can I use AirPrint with my Brother machine?
- 28The paper is skewed when it's printed.
- 29How can I activate/deactivate the Toner Save Mode?
- 30The printed letters are slanted, positioned incorrectly.
- 31The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 32Print on both sides of the paper.
- 33What driver package format is supported by my Linux distribution?
- 34My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 35The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 36I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 37The driver installation finished successfully but I cannot print. (Linux)
- 38All print jobs are aborted and nothing is printed. (Linux)
- 39I want to print using CUPS while keeping SELinux enabled. (Linux)
- 40Pre-Required Procedures (Linux)
- 41I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43I cannot print from my computer via USB.
- 44The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 45The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 46The printer prints unexpectedly or it prints garbage.
- 47The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 48What kind of paper can I use?
- 49Printouts have wrinkles or creases.
- 50Printouts are with gray background.