FAQs & Troubleshooting
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- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 3The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 8Can I use non-Brother or third party supplies with the Brother machine?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Cannot print after a Windows 10 update (June 2020)
- 11How to identify your Operating System (OS).
- 12The printer status is Offline or Paused.
- 13How can I change the printer settings?
- 14How can I activate/deactivate the Toner Save Mode?
- 15I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 16I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18The paper is skewed when it's printed.
- 19Does NC-2200w work with Windows Vista?
- 20What driver package format is supported by my Linux distribution?
- 21The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 22What kind of paper can I use?
- 23What can happen if the wrong paper is used in your machine.
- 24The driver installation finished successfully but I cannot print. (Linux)
- 25Can I print from or scan to Android™ Smartphone?
- 26Printouts have wrinkles or creases.
- 27What is the printable area per page?
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Check the firmware version.
- 30Delete print jobs from the print queue.
- 31Change the printer driver settings (Windows/macOS)
- 32The printer prints unexpectedly or it prints garbage.
- 33When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 34Printouts have a curl or wave.
- 35What do the LED indications mean?
- 36What is the recommended paper?
- 37I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 38I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 39I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 40I want to print using CUPS while keeping SELinux enabled. (Linux)
- 41Pre-Required Procedures (Linux)
- 42I cannot print from my computer via USB.
- 43Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 44When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 45The printer does not feed paper from the manual feed slot.
- 46Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 47White spots on black text and graphics or black spots appear at 75 mm (3.0 in.) intervals.
- 48What printer driver emulation can be used with the HL-2040/2045 ? Can the HL-2040/2045 be used with a DOS application?
- 49Uninstall the printer drivers (For Windows)
- 50My machine prints 2-sided when I select 1-sided printing in the driver (Linux)