FAQs & Troubleshooting
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131 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 4The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6Does NC-2200w work with Windows Vista?
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 8The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 9How can I activate/deactivate the Toner Save Mode?
- 10Can I print from or scan to Android™ Smartphone?
- 11Change the printer driver settings (Windows/macOS)
- 12Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 13The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 14When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 15What printer driver emulation can be used with the HL-2040/2045 ? Can the HL-2040/2045 be used with a DOS application?
- 16What is the printable area per page?
- 17Cannot print after a Windows 10 update (June 2020)
- 18How to identify your Operating System (OS).
- 19I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 20The printer status is Offline or Paused.
- 21The printer prints unexpectedly or it prints garbage.
- 22Printouts have a curl or wave.
- 23What can happen if the wrong paper is used in your machine.
- 24When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 25What is the recommended paper?
- 26What driver package format is supported by my Linux distribution?
- 27When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 28What kind of paper can I use?
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30Delete print jobs from the print queue.
- 31The printed letters are slanted, positioned incorrectly.
- 32I cannot print from my computer via network. (For Macintosh)
- 33I cannot print from my computer via network. (For Windows)
- 34Uninstall the printer drivers (For Windows)
- 35Replace the toner cartridge
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37What is the Network Shared printing?
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39The paper is skewed when it's printed.
- 40Printouts have wrinkles or creases.
- 41Can I use non-Brother or third party supplies with the Brother machine?
- 42Check the firmware version.
- 43The lights in my room flicker when the printer is warming up. I get a short electric surge when the printer is warming up to print the first page. The lights in my office or work flicker or dim when using the printer.
- 44Drum Life End Soon
- 45White spots on black text and graphics or black spots appear at 75 mm (3.0 in.) intervals.
- 46Lines appears across the page.
- 47Replace the drum unit.
- 48White spots appear in areas of dense black printing.
- 49Paper size settings are unavailable when I print from OpenOffice (Linux)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)