FAQs & Troubleshooting
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132 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3Printouts have a curl or wave.
- 4The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6What is the recommended paper?
- 7Uninstall the drivers. (Mac OS X 10.5)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11Does NC-2200w work with Windows Vista?
- 12How can I change the printer settings?
- 13What driver package format is supported by my Linux distribution?
- 14Uninstall the printer drivers (For Windows)
- 15How can I activate/deactivate the Toner Save Mode?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 18The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 19Printouts have wrinkles or creases.
- 20Can I use non-Brother or third party supplies with the Brother machine?
- 21What can happen if the wrong paper is used in your machine.
- 22When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 23What is the Network Shared printing?
- 24I cannot print from my computer via USB.
- 25I cannot print from my computer via network. (For Macintosh)
- 26Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 27Print on both sides of the paper.
- 28Delete print jobs from the print queue.
- 29Can I print from or scan to Android™ Smartphone?
- 30The printer status is Offline or Paused.
- 31My Brother machine misfeeds paper.
- 32When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 33The printer prints unexpectedly or it prints garbage.
- 34Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 35When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 36The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 37Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 38What printer driver emulation can be used with the HL-2040/2045 ? Can the HL-2040/2045 be used with a DOS application?
- 39Printouts are with gray background.
- 40Replace the drum unit.
- 41The printed letters are slanted, positioned incorrectly.
- 42The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 43Large characters are printed incorrectly. (Linux)
- 44Print command (LPR) (Linux)
- 45Install the built-in drivers (For Windows 8 and Windows 10)
- 46I cannot print from my computer via network. (For Windows)
- 47Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 48I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 49Drum Life End Soon
- 50Uninstall the drivers. (Mac OS X 10.6 - macOS 12)