FAQs & Troubleshooting
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88 Results
- 1The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I print from or scan to Android™ Smartphone?
- 4The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 5What is the printable area per page?
- 6Delete print jobs from the print queue.
- 7The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 8The printer prints unexpectedly or it prints garbage.
- 9Printouts have a curl or wave.
- 10Printouts have wrinkles or creases.
- 11What can happen if the wrong paper is used in your machine.
- 12I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 13How to identify your Operating System (OS).
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 16The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 17What is the recommended paper?
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19The printer status is Offline or Paused.
- 20The paper is skewed when it's printed.
- 21The printed letters are slanted, positioned incorrectly.
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Change the printer driver settings (Windows/macOS)
- 24When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 25What kind of paper can I use?
- 26When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 27What are the expected yields of the consumables?
- 28Replace the toner cartridge
- 29Windows 10 Support Information
- 30Replace the drum unit.
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32How can I activate/deactivate the Toner Save Mode?
- 33I cannot install the driver when using the Driver Install Tool. (Linux)
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 36Can I use non-Brother or third party supplies with the Brother machine?
- 37How do I clear paper jams?
- 38Check the firmware version.
- 39Black toner marks appear across the page.
- 40How can I clean the corona wire of the drum unit?
- 41Printouts are with gray background.
- 42The image is ghosted.
- 43In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 44Printouts have toner specks.
- 45Lines appears across the page.
- 46Open the Control Panel (For Windows)
- 47Install the built-in drivers (For Windows 8 and Windows 10)
- 48I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 49A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 50I cannot print from my computer via USB.