FAQs & Troubleshooting
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283 Results
- 1(Video) Replace the Toner Cartridge
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Brother iPrint&Scan cannot find my Brother machine (macOS)
- 5Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Scan Using Secure Function Lock 3.0
- 8Paper is Jammed underneath the Paper Tray
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Adjust color settings by using the custom setting in the printer driver
- 11The printer status is Offline or Paused.
- 12What is Brother iPrint&Scan?
- 13Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 14Setup a Brother machine on a wireless (Wi-Fi) network.
- 15(Video) Connect telephone line and power cords
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17Replace the Drum Unit
- 18My Brother machine could not be found over the network when I installed drivers on my computer.
- 19I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 20Paper is Jammed in the Back of the Machine
- 21Reset the Network Settings to the Factory Settings
- 22Print as a Poster (Windows)
- 23(Video) Load an Envelope (Manual Feed Slot)
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25Change the printer driver settings (Windows/macOS)
- 26(Video) Unpack your Brother machine
- 27Paper is Jammed in the Paper Tray
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30(Video) Set up your Brother machine
- 31The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 32Paper is Jammed Inside the Machine
- 33Paper is Jammed in the Manual Feed Slot
- 34The color of your printouts is not what you expected
- 35I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 36Enable the Brother machine's network interface.
- 37What is the default password for my Brother machine?
- 38Cannot print after a Windows 10 update (June 2020)
- 39Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 40Delete print jobs from the print queue.
- 41Printing/ Scanning with a mobile device
- 42I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 43Document Jam
- 44Out of Memory/Print Data Full
- 45What is the recommended paper?
- 46I cannot print using my Brother machine on a wireless network (Mac)
- 47Protect your Brother machine against unauthorised access over the network
- 48What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 49What can happen if the wrong paper is used in your machine.
- 50Print the Network Configuration Report