FAQs & Troubleshooting
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204 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2"Paper Jam Rear" error appears on the LCD. What should I do?
- 3Can I print from or scan to Android™ Smartphone?
- 4Load envelopes, labels, or thick paper into the manual feed slot.
- 5Load paper.
- 6Scan and save a document in PDF format (Scan to File)
- 7Download a file from the "Downloads" section and save it to Windows 8 computer.
- 8Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 9Printing on thick paper or transparencies.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 12Delete print jobs from the print queue.
- 13The printer status is Offline or Paused.
- 14I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 15How can I change the print resolution?
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17What driver package format is supported by my Linux distribution?
- 18How do I load legal size paper in the paper tray?
- 19How to identify your Operating System (OS).
- 20My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 21When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 26What can happen if the wrong paper is used in your machine.
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 29The paper is skewed when it's printed.
- 30I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 31I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 32I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 33Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 34I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 35I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 36I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 37Pre-Required Procedures (Linux)
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39Which E-mail packages are compatible with ControlCenter3?
- 40What are the recommended specifications for the paper I should use on my product?
- 41"Document Jam" error appears on the LCD. What should I do?
- 42I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 43When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 44I'm using Macintosh®. What are the settings in the Scanner window used for?
- 45Scan a document from a Windows XP application
- 46I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 49Configure scan settings without administrator privileges (Linux)
- 50The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).