FAQs & Troubleshooting
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202 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2The printer status is Offline or Paused.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4What driver package format is supported by my Linux distribution?
- 5Load paper.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8How to identify your Operating System (OS).
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 11The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 12I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 13I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 16Delete print jobs from the print queue.
- 17The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 18When I scan a document using ControlCenter, the scanned file size is too big.
- 19Scan and save a document in PDF format (Scan to File)
- 20I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 21When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 22Install the built-in drivers (For Windows 8 and Windows 10)
- 23How do I clean the laser scanner window?
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 26How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 27Change the printer driver settings (Windows/macOS)
- 28"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 29I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 30I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 31How do I clean white or black spots on printed documents?
- 32When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 33Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 34I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 35Configure and use the Scan Key Tool (Linux)
- 36Paper size settings are unavailable when I print from OpenOffice (Linux)
- 37Important points for specifying the scan area (Linux)
- 38Check the firmware version.
- 39Open the Control Panel (For Windows)
- 40Open the "Scanners and Cameras" and Properties.
- 41How do I load legal size paper in the paper tray?
- 42Load envelopes, labels, or thick paper into the manual feed slot.
- 43When printing multiple copies of a Microsoft® Excel file, the print speed is very slow. What can I do?
- 44Change the user interface of ControlCenter3
- 45In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 46How do I clean the corona wire?
- 47Uninstall the drivers. (Mac OS X 10.5)
- 48I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 49What is MFL-Pro Suite Software (Multi-Function Link Pro Suite)?
- 50Uninstall the drivers (Windows)