FAQs & Troubleshooting
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231 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Can I print from or scan to Android™ Smartphone?
- 4How do I load paper?
- 5Scan and save a document in PDF format (Scan to File)
- 6What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Delete print jobs from the print queue.
- 9What driver package format is supported by my Linux distribution?
- 10Create or view a XML Paper Specification document
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Can I use AirPrint with my Brother machine?
- 13Locate files scanned with ControlCenter2 (For Macintosh)
- 14Scan multiple pages into one file instead of each scan being saved as a separate file.
- 15I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 16How do I know which side up my photo paper should be in the tray?
- 17Where can I find my Brother machine's serial number?
- 18Scan using XSane or GIMP (Linux)
- 19How to identify your Operating System (OS).
- 20Change the printer driver settings (Windows/macOS)
- 21When I scan a document using ControlCenter, the scanned file size is too big.
- 22I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 23The printer status is Offline or Paused.
- 24The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 25I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 26I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27Can I print using only the black ink cartridge when the Color cartridges have run out?
- 28Where can I get FaceFilter Studio and what can I do with this application?
- 29Which E-mail packages are compatible with ControlCenter3?
- 30When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 31Scan a document in Windows 8 and Windows 10.
- 32When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 33Where is the USB port on the machine?
- 34Uninstall the drivers. (Mac OS X 10.5)
- 35What is the BRAdmin Professional software used for?
- 36Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 37My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 38Why is it necessary for my machine to go through regular cleaning cycles?
- 39When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 42Download a file from the "Downloads" section and save it to Windows 8 computer.
- 43I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 44I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 45Windows 10 Support Information
- 46How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 48Open the Status Monitor
- 49The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 50When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".