FAQs & Troubleshooting
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232 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4What driver package format is supported by my Linux distribution?
- 5The edge of glossy paper is smudged.
- 6Where can I get FaceFilter Studio and what can I do with this application?
- 7How do I know which side up my photo paper should be in the tray?
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9The printer status is Offline or Paused.
- 10Scan and save a document in PDF format (Scan to File)
- 11I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 12Pre-Required Procedures (Linux)
- 13The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 14How do I load paper?
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16Locate files scanned with ControlCenter2 (For Macintosh)
- 17I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 18I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 21I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 22I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 23I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 24Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 25Scan a document using "Scanner and Camera Wizard" in Windows XP
- 26When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 27Where is the USB port on the machine?
- 28Why can't I print when an ink cartridge is empty?
- 29When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 30How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 31Open the Status Monitor
- 32Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 33When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 34Cannot print after a Windows 10 update (June 2020)
- 35Print command (LPR) (Linux)
- 36I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38Protect your Brother machine against unauthorised access over the network
- 39I cannot make borderless prints.
- 40Can I use AirPrint with my Brother machine?
- 41How to identify your Operating System (OS).
- 42Change the printer driver settings (Windows/macOS)
- 43I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 44I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 45Is my Brother machine compatible with Windows Vista?
- 46Can third party ink be used to refill the ink cartridges?
- 47When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 48The LCD displays an error code (number). What does it mean?
- 49How do I factory reset the print server?
- 50I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)