FAQs & Troubleshooting
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191 Results
- 1(Video) Load A5 long edge paper
- 2(Video) Load A5 short edge/A4/Letter paper
- 3Replace Toner
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Jam Inside
- 6Replace Drum
- 7Can I print from or scan to Android™ Smartphone?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9The printer status is Offline or Paused.
- 10Jam Tray
- 11Load paper in the paper tray
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 15What is Brother iPrint&Scan?
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17(Video) Set up your Brother machine
- 18(Video) Unpack your Brother machine
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 23Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 24How to identify your Operating System (OS).
- 25Set up your Brother machine on a wireless network.
- 26Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27Toner Low
- 28Turn the Toner Save mode on or off
- 29When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 32My Brother machine could not be found over the network when I installed drivers on my PC.
- 33Cartridge Error
- 34"Offline" appears on the Status Monitor.
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 37What driver package format is supported by my Linux distribution?
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Printing/ Scanning with a mobile device
- 41I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 42Delete print jobs from the print queue.
- 43Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 44What is Toner Continue Mode?
- 45I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 46Print Unable or Print Unable XX
- 47I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 48Can I use non-Brother or third party supplies with the Brother machine?
- 49Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 50Change the printer driver settings (Windows/macOS)