FAQs & Troubleshooting
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111 Results
- 1What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 2Your Scanner Cannot Be Detected on the Network During Installation
- 3Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 4My Brother machine could not be found over the network when I installed drivers on my computer.
- 5What is Brother iPrint&Scan?
- 6When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 7Replace Reverse Roller
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 10Replace Pick up roller
- 11Wireless LAN Error Codes
- 12Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14Configuring frequently-used scan settings on your Brother machine.
- 15"Multifeed detection" or "Multifeed Detection Error"
- 16Duplex (two-sided) scan
- 17Scan and save documents to the Android™ mobile devices using my Brother machine.
- 18What is the default password for my Brother machine?
- 19The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 20The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 21Configuring frequently-used scan settings on your computer.
- 22Can I print from or scan to Android™ Smartphone?
- 23The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 24Check the firmware version.
- 25Load Documents
- 26How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 27Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29(Video) Update the Driver or Firmware for your Brother machine
- 30Enable the Brother machine's network interface.
- 31Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 32I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 33Unusable Device
- 34When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 35Where can I download Brother iPrint&Scan application for Mac?
- 36"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 37"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 38Update the Driver or Firmware for your Brother machine
- 39If You Want to Check that Your Network Devices are Working Correctly
- 40Reset the Scheduled maintenance counter
- 41The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 42Scan error due to length, reduce length
- 43The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 44My scanned image is missing.
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 47How to identify your Operating System (OS).
- 48Important points you need to confirm before configuring your Brother machine for a wireless network.
- 49Unable to Scan XX
- 50Discover the MAC address of the Brother network card
