FAQs & Troubleshooting
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111 Results
- 1What is Brother iPrint&Scan?
- 2The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 3Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 4Replace Pick up roller
- 5Replace Reverse Roller
- 6Configuring frequently-used scan settings on your Brother machine.
- 7My Brother machine could not be found over the network when I installed drivers on my computer.
- 8Document Jam
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10How to identify your Operating System (OS).
- 11Unable to Scan XX
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 15Wireless LAN Error Codes
- 16Enable the Brother machine's network interface.
- 17Your Scanner Cannot Be Detected on the Network During Installation
- 18Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 19Can not scan a long document.
- 20Duplex (two-sided) scan
- 21If You Want to Check that Your Network Devices are Working Correctly
- 22How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 23I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 24When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 25The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 26Configuring frequently-used scan settings on your computer.
- 27Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 28"Multifeed detection" or "Multifeed Detection Error"
- 29Can I print from or scan to Android™ Smartphone?
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 34(Video) Update the Driver or Firmware for your Brother machine
- 35Reset the Scheduled maintenance counter
- 36The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 37Wireless setup is requesting a WPS PIN to complete the setup
- 38Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 39Load Documents
- 40When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 41I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 42Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 43The scan result of thick documents is enlarged or its bottom part is cut off.
- 44Card Jam
- 45Scan error due to length, reduce length
- 46The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 47Changing scan settings in ControlCenter.
- 48What is Brother Web Connect?
- 49Unusable Device
- 50Check the firmware version.
