FAQs & Troubleshooting
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109 Results
- 1The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 2What is Brother iPrint&Scan?
- 3Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 4Replace Reverse Roller
- 5Paper suitable for scanning
- 6Your Scanner Cannot Be Detected on the Network During Installation
- 7Configuring frequently-used scan settings on your computer.
- 8My Brother machine could not be found over the network when I installed drivers on my computer.
- 9Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 10When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 11"Multifeed detection" or "Multifeed Detection Error"
- 12Replace Pick up roller
- 13Scan error due to length, reduce length
- 14What is the default password for my Brother machine?
- 15Configuring frequently-used scan settings on your Brother machine.
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17The LCD displays an error code when I use Web icon (Brother Web Connect).
- 18The scanning speed is slow when scanning from my machine. (Windows)
- 19(Video) Update the Driver or Firmware for your Brother machine
- 20Wireless LAN Error Codes
- 21I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 22The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 23Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 24Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 25Unable to Scan XX
- 26Can I print from or scan to Android™ Smartphone?
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 29A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 30Check your machine's IP Address or Node Name
- 31I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 32A gray line or margin appears on the side of the scanned document.
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Changing scan settings in ControlCenter.
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 37Unusable Device
- 38Out of Memory
- 39Your Brother Machine Cannot Scan over the Network
- 40Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 41The error message "Incorrect PIN" appears and I cannot scan data to the Network (Scan to Network) or SharePoint (Scan to SharePoint).
- 42My Brother machine is unresponsive.
- 43The scan result of thick documents is enlarged or its bottom part is cut off.
- 44Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 45I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 46Can not scan a long document.
- 47Important points you need to confirm before configuring your Brother machine for a wireless network.
- 48Duplex (two-sided) scan
- 49In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 50Document Jam