FAQs & Troubleshooting
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104 Results
1.
The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
2.
What is Brother iPrint&Scan?
3.
Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
4.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
5.
Configuring frequently-used scan settings on your computer.
6.
The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
7.
Your Scanner Cannot Be Detected on the Network During Installation
8.
My Brother machine could not be found over the network when I installed drivers on my computer.
9.
The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
10.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
11.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
12.
Duplex (two-sided) scan
13.
Can not scan a long document.
14.
When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
15.
Paper suitable for scanning
16.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
17.
What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
18.
Can I print from or scan to Android™ Smartphone?
19.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
20.
Can I print from and scan to iPhone, iPod touch and iPad?
21.
Document Jam
22.
What is the default password for my Brother machine?
23.
Clean the scanner
24.
The error message "Incorrect PIN" appears and I cannot scan data to the Network (Scan to Network) or SharePoint (Scan to SharePoint).
25.
I cannot save a file downloaded from the Brother support website (For Windows)
26.
Configuring frequently-used scan settings on your Brother machine.
27.
Replace Pick up roller
28.
How to identify your Operating System (OS).
29.
"ControlCenter needs to be updated." - macOS 10.15 Catalina
30.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)