FAQs & Troubleshooting
Popular |
92 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2What is Brother iPrint&Scan?
- 3Multifeed
- 4Replace Roller
- 5Configuring frequently-used scan settings on your Brother machine.
- 6My Brother machine could not be found over the network when I installed drivers on my PC.
- 7Scan multiple pages into one file instead of each scan being saved as a separate file.
- 8Configuring frequently-used scan settings on your computer.
- 9When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 10Replace Pad
- 11Can I print from or scan to Android™ Smartphone?
- 12Document Jam
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Replace Parts
- 15Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 16Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 17How to identify your Operating System (OS).
- 18I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 19Duplex (two-sided) scan
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 23Download a file from the "Downloads" section and save it to Windows 8 computer.
- 24My Brother machine sound level is high while scanning documents.
- 25The LCD displays an error code when I use Web icon (Brother Web Connect).
- 26Unusable Device
- 27Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 28Easy Scan to E-mail
- 29How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 30The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 31Paper suitable for scanning
- 32Reset the network settings to the factory default.
- 33"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 34"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 35I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 36Changing scan settings in ControlCenter.
- 37Enable the Brother machine's network interface.
- 38Load Documents
- 39Scan from the Brother iPrint&Scan application using Windows Phone.
- 40Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 41Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 42Unable to Scan XX
- 43Discover the MAC address of the Brother network card
- 44I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 45Cover is Open
- 46The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 47I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 50When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.