FAQs & Troubleshooting
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1.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
2.
What is Brother iPrint&Scan?
3.
Multifeed
4.
Replace Roller
5.
Configuring frequently-used scan settings on your Brother machine.
6.
My Brother machine could not be found over the network when I installed drivers on my PC.
7.
Scan multiple pages into one file instead of each scan being saved as a separate file.
8.
Configuring frequently-used scan settings on your computer.
9.
When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
10.
Replace Pad
11.
Can I print from or scan to Android™ Smartphone?
12.
Document Jam
13.
Can I print from and scan to iPhone, iPod touch and iPad?
14.
Replace Parts
15.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
16.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
17.
How to identify your Operating System (OS).
18.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
19.
Duplex (two-sided) scan
20.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
21.
I cannot save a file downloaded from the Brother support website (For Windows)
22.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
23.
Download a file from the "Downloads" section and save it to Windows 8 computer.
24.
My Brother machine sound level is high while scanning documents.
25.
The LCD displays an error code when I use Web icon (Brother Web Connect).
26.
Unusable Device
27.
Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
28.
Easy Scan to E-mail
29.
How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
30.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.