FAQs & Troubleshooting
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106 Results
- 1How do I transfer label or slip templates?
- 2Printing is not possible. (USB connection)
- 3How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 6(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 8Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 9My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 10Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 11When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 12How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 13P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 14While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 15How to identify your Operating System (OS) for Windows or Mac
- 16(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 17Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 18How to use a 9/64" (3.5 mm) wide tape
- 19Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 20The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22How do I uninstall the printer driver?
- 23How to delete the registry information and files related to the printer driver
- 24How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 25The tape got jammed or stuck in the printer.
- 26I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 27I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 28Where can I find my Brother printer's serial number?
- 29How do I transfer label templates with P-touch Transfer Express?
- 30How do I create name badges by joining "First Name" and "Last Name" fields together?
- 31(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 32How to open the Devices and Printers window
- 33The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 34I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 35What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 36(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 37I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 38How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 39How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 40How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 41How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 42When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 43The driver downloaded from the website cannot be installed.
- 44The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 45The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 46The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 47How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 48How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 49When I try to use the database function, an application error occurs.
- 50I want to print without excess tape before the label.