FAQs & Troubleshooting
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105 Results
- 1How do I transfer label or slip templates?
- 2The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 3I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 4How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 7When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 8Printing is not possible. (USB connection)
- 9Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 10Printing is not possible. (P-touch Editor 5.0 for Mac)
- 11P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 12How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 13How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 14The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 15How do I uninstall the printer driver?
- 16Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 17Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 18How do I transfer label templates with P-touch Transfer Express?
- 19I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 20How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 21Where can I find my Brother printer's serial number?
- 22How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 23While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 24P-touch Editor crashes when I open it on my Mac.
- 25How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 26The tape got jammed or stuck in the printer.
- 27I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 28The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 29The top and base layers of the laminated tape are misaligned.
- 30How to delete the registry information and files related to the printer driver
- 31How can I print vertical labels? (P-touch Editor 3.2 for Mac)
- 32I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 33My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 34How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 35How do I create name badges by joining "First Name" and "Last Name" fields together?
- 36Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 37Error messages do not appear when using the USB connection of my printer.
- 38How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 39Can my printer use TZ/TZe tapes?
- 40How to open the Devices and Printers window
- 41Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 42The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 43How do I transfer templates or other data from the computer to the printer?
- 44How to identify your Operating System (OS) for Windows or Mac
- 45When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 46(Video) How to use the Numbering function (P-touch Editor 5.x for Windows)
- 47How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.0 for Mac)
- 48The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 49I cannot find the template files. (P-touch Editor 3.x for Mac)
- 50The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)