FAQs & Troubleshooting
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PT-9600
105 Results
1.
How do I transfer label or slip templates?
2.
The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
3.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
4.
(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
5.
How to use Excel data to print labels (P-touch Editor 5.x for Windows)
6.
How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
7.
The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
8.
P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
9.
How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
10.
Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
11.
Printing is not possible. (USB connection)
12.
Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
13.
While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
14.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
15.
I cannot save a file downloaded from the Brother support website (For Windows)
16.
When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
17.
How to identify your Operating System (OS) for Windows or Mac
18.
How can I make vertical labels? (P-touch Editor 5.1 for Mac)
19.
How to delete the registry information and files related to the printer driver
20.
Where can I find my Brother printer's serial number?
21.
How do I transfer label templates with P-touch Transfer Express?
22.
Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
23.
How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
24.
I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
25.
I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
26.
What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
27.
The top and base layers of the laminated tape are misaligned.
28.
When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
29.
I cannot install the printer driver because the installation stops after I connect the printer to my computer.
30.
The Windows Logo testing warning appears during installation. Is it OK to install the driver?