FAQs & Troubleshooting
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106 Results
- 1Installing the software
- 2How do I turn the printer off?
- 3Printing from a Windows PC or Mac
- 4Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 5My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6How to charge the rechargeable Li-ion battery
- 7Printing is not possible. (USB connection)
- 8Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 9What Android™ mobile application can I use?
- 10Where can I find my Brother printer's serial number?
- 11I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 12The latest printer driver was successfully installed, but the driver did not update correctly.
- 13How do I transfer templates to the printer?
- 14I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 15P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17How do I transfer label templates with P-touch Transfer Express?
- 18How to connect to an AC power outlet (optional)
- 19The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 20How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 21How to identify your Operating System (OS) for Windows or Mac
- 22What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 23How to install the rechargeable Li-ion battery (optional)
- 24Some of the print options in OpenOffice do not work. (Linux®)
- 25How to install Brother software on a computer not connected to the Internet
- 26(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 27How to open the Devices and Printers window
- 28How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 29The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 30Using the Printer Setting Tool (for Windows)
- 31Using the Device Settings (for Windows)
- 32The side margins are incorrect.
- 33How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 34I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 35How do I uninstall the printer driver?
- 36Paper does not move through the printer even though the motor is running.
- 37How to delete the registry information and files related to the printer driver
- 38I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 39The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 40The top margin is incorrect.
- 41The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 42The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 43How to insert paper
- 44How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 45I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 46Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 47Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 48How do I connect the printer to my computer using a USB cable?
- 49The print quality is poor, and the image is too light or dark.
- 50I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)