FAQs & Troubleshooting
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309 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Replace Drum
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Load paper in the paper tray
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Replace WT (waste toner) Box
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15Print both sides of paper or a booklet automatically
- 16Easy Scan to E-mail
- 17Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 18Can I print from or scan to Android™ Smartphone?
- 19Toner scatter or toner stain
- 20What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 21Jam Manual Feed
- 22Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 23The printer status is Offline or Paused.
- 24Curled or wavy
- 25What can happen if the wrong paper is used in your machine.
- 26Reset the network settings to the factory default.
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 28Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 29Adjust color settings by using the custom setting in the printer driver
- 30Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 31Smudges on printed pages (Poor fixing)
- 32Jam Rear
- 33I cannot print using my Brother machine on a wireless network (Mac)
- 34What is Brother iPrint&Scan?
- 35The color of your printouts is not what you expected
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 38Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 39How to identify your Operating System (OS).
- 40When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 41When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 42Cover is Open
- 43I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 44Jam Tray 1 or Jam Tray
- 45Print on both sides of the paper (2-sided/duplex Printing).
- 46Replace Toner
- 47Turn the Toner Save Mode on or off.
- 48Add your Brother machine with AirPrint (macOS)
- 49Protect your Brother machine against unauthorised access over the network
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.