FAQs & Troubleshooting
![]() |
Popular |
322 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3What is Brother iPrint&Scan?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 6Wrinkles or creases
- 7Can I print from or scan to Android™ Smartphone?
- 8White lines down the page
- 9Faint
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Scan and save a document in PDF format (Scan to File)
- 16Ghost
- 17Gray background
- 18All black
- 19My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 20What driver package format is supported by my Linux distribution?
- 21Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 22Black toner marks across the page
- 23Locate files scanned with ControlCenter2 (For Macintosh)
- 24The printer status is Offline or Paused.
- 25White spots or black spots at 3.7 in. (94 mm) intervals
- 26Hollow print
- 27Black lines down the page
- 28Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 29How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 30Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 31Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 32I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 33Toner specks
- 34Line across the page
- 35White lines across the page
- 36Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 37How do I make my copied images lighter or darker?
- 38When I try to send a fax the message "FAX # Restricted" appears on the display.
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40How do I clear the message "Jam Duplex" from the LCD?
- 41What is the recommended paper?
- 42Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 43Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 44I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 45I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 46Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 47Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 48I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 49I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 50Confirm that a FAX I sent was received correctly