FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 4What is Brother iPrint&Scan?
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Can I print from or scan to Android™ Smartphone?
- 7Scan and save a document in PDF format (Scan to File)
- 8Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Pre-Required Procedures (Linux)
- 13I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14Can I use voice mail on the same line as my Brother machine?
- 15Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 16How do I load envelopes into my machine?
- 17I cannot print using my Brother machine on a wireless network (Windows)
- 18Where can I get FaceFilter Studio and what can I do with this application?
- 19Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 20When I print, the pages are smudged with ink. What should I do?
- 21Paper Jam
- 22I cannot print using my Brother machine on a wireless network (Mac)
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24I still receive the error message "Paper Jam" after I removed the jammed paper.
- 25How do I know which side up my photo paper should be in the tray?
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 29One or more of my colors are not printing (blank). What can I do?
- 30Can I transfer faxes to the PC when my machine has a mechanical problem?
- 31Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 32Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 33Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 34Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 35When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 36Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 37Which E-mail packages are compatible with ControlCenter3?
- 38I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 39A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 40Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 41The printer status is Offline or Paused.
- 42Replace Ink
- 43I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 44I cannot send a fax using PC-FAX (Windows 10)
- 45Protect your Brother machine against unauthorised access over the network
- 46The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 47The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 48I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 49How to identify your Operating System (OS).
- 50The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)