FAQs & Troubleshooting
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272 Results
- 1Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I use voice mail on the same line as my Brother machine?
- 8How do I load paper?
- 9The printer status is Offline or Paused.
- 10When I print, the pages are smudged with ink. What should I do?
- 11Delete print jobs from the print queue.
- 12I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 13What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 14My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 15I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 16Can I print using only the black ink cartridge when the Color cartridges have run out?
- 17What is Distinctive Ring and how do I program it?
- 18What driver package format is supported by my Linux distribution?
- 19Protect your Brother machine against unauthorised access over the network
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21How do I know which side up my photo paper should be in the tray?
- 22Scan multiple pages into one file instead of each scan being saved as a separate file.
- 23What is the BRAdmin Professional software used for?
- 24Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 25The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 26I cannot make borderless prints.
- 27When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 28Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 29I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 30How do I clear the message "PAPER JAM" from the display?
- 31Why doesn't the machine answer when receiving a call?
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 34Scan and save a document in PDF format (Scan to File)
- 35I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 36Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 37Configure and use PC-FAX (CUPS) (Linux)
- 38I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 39The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 40Open the "Scanners and Cameras" and Properties.
- 41Locate files scanned with ControlCenter2 (For Macintosh)
- 42The edge of glossy paper is smudged.
- 43How do I clear Machine Error 46?
- 44I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 45Which E-mail packages are compatible with ControlCenter3?
- 46Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 47Where is the USB port on the machine?
- 48I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50Can I use AirPrint with my Brother machine?