FAQs & Troubleshooting
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204 Results
- 1Load paper.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 4When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 5Can I print from or scan to Android™ Smartphone?
- 6How do I load legal size paper in the paper tray?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8What driver package format is supported by my Linux distribution?
- 9When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 10How do I clean white or black spots on printed documents?
- 11"Paper Jam Rear" error appears on the LCD. What should I do?
- 12When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 15Load envelopes, labels, or thick paper into the manual feed slot.
- 16How to identify your Operating System (OS).
- 17Change the printer driver settings (Windows/macOS)
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 22Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 23Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 24When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 28The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 29The paper is skewed when it's printed.
- 30Scan and save a document in PDF format (Scan to File)
- 31I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 32How can I improve poor print quality ?
- 33"Paper Jam Tray" error appears on the LCD. What should I do?
- 34The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 35My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 36The printer status is Offline or Paused.
- 37Scan multiple pages into one file instead of each scan being saved as a separate file.
- 38I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 39I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 40In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 41What are the recommended specifications for the paper I should use on my product?
- 42When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 43I'm using Macintosh. What is the PreScan option used for?
- 44Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 45When printing multiple copies of a Microsoft® Excel file, the print speed is very slow. What can I do?
- 46Change the user interface of ControlCenter3
- 47I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 48Configure and use the Scan Key Tool (Linux)
- 49Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 50When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?