FAQs & Troubleshooting
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232 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 6I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 7Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 8Can I print from or scan to Android™ Smartphone?
- 9How do I clear Machine Error 46?
- 10How to identify your Operating System (OS).
- 11Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13The printer status is Offline or Paused.
- 14Cannot print after a Windows 10 update (June 2020)
- 15I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 16When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 20When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 21I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 22How do I load paper?
- 23I cannot make borderless prints.
- 24Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 25I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 26What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28What driver package format is supported by my Linux distribution?
- 29In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 30Change the printer driver settings (Windows/macOS)
- 31I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 32When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 33Why can't I print when an ink cartridge is empty?
- 34To install the printer driver easily using a tool. (Linux)
- 35How do I know the current network configuration?
- 36When I print images, the quality is not good (Linux)
- 37Delete print jobs from the print queue.
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 40Locate files scanned with ControlCenter2 (For Macintosh)
- 41Locate files scanned with ControlCenter3 (For Windows)
- 42The edge of glossy paper is smudged.
- 43I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 44I cannot print from my computer via USB.
- 45I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 46Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 47Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 48I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 49Change the user interface of ControlCenter3
- 50When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.