FAQs & Troubleshooting
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163 Results
- 1How do I transfer label or slip templates?
- 2Where can I download the latest P-touch Editor for Mac?
- 3The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 4I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 5Can I print from any software other than P-touch Editor? (for Windows)
- 6The paper settings specified from the server computer are not reflected on the client computer.
- 7How do I transfer label templates with P-touch Transfer Express?
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Printing is not possible. (USB connection)
- 10While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 11Where can I find my Brother printer's serial number?
- 12P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 13Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 14I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 15(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 16The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 17(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 18Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 19Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 20How to identify your Operating System (OS) for Windows or Mac
- 21How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 22Printing is not possible. (P-touch Editor5.3 for Mac)
- 23My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 24I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 25How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 26Printing is not possible. (P-touch Editor 5.0 for Mac)
- 27What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 28How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 29How can I eliminate the 25mm piece of tape that is produced prior to every label printed?
- 30The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 31Creating a label with GIMP (Linux®)
- 32Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 33Can my printer use TZ/TZe tapes?
- 34The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 35The driver downloaded from the website cannot be installed.
- 36(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 37I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 38I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 39Creating a label with OpenOffice (Linux®)
- 40The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 41How to open the Devices and Printers window
- 42How to identify the printer's firmware version
- 43Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 44Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 45I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 46(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 47My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 48How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 49How is the print head cleaning cassette used?
- 50How to print in high resolution mode using an HG tape