FAQs & Troubleshooting
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- 51I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 52How do I factory reset the network settings?
- 53Cannot print after a Windows 10 update (June 2020)
- 54Wireless setup is requesting a WPS PIN to complete the setup
- 55Enable the Brother machine's network interface.
- 56Delete print jobs from the print queue.
- 57A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 58Can I use AirPrint with my Brother machine?
- 59How to identify your Operating System (OS).
- 60Locate files scanned with ControlCenter2 (For Macintosh)
- 61Locate files scanned with ControlCenter3 (For Windows)
- 62Change the printer driver settings (Windows/macOS)
- 63The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 64Scan and save a document in PDF format (Scan to File)
- 65Which E-mail packages are compatible with ControlCenter3?
- 66I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 67What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 68When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 69When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 70Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 71How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 72Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 73Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 74Print a web page from iPrint&Scan when using an Android™ mobile device.
- 75Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 76I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 77Discover the MAC address of the Brother network card
- 78I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 79The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 80I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 81I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 82When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 83I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 84I cannot print using my Brother machine on a wireless network (Windows)
- 85Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 86I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 87Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 88Change the user interface of ControlCenter3
- 89What is the BRAdmin Professional software used for?
- 90Download a file from the "Downloads" section and save it to Windows 8 computer.
- 91The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 92Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 93The edge of glossy paper is smudged.
- 94Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 95Print using only the black ink cartridge when the Color cartridges have run out.
- 96Where can I get FaceFilter Studio and what can I do with this application?
- 97Is my Brother machine compatible with Windows Vista?
- 98I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 99I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 100I'm using Macintosh. What is the PreScan option used for?