FAQs & Troubleshooting
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114 Results
- 1Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 2Printing from an Android™ device
- 3This printer is not detected when establishing a Wi-Fi® connection.
- 4Printing from a Windows PC or Mac
- 5Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 6The Wi-Fi® connection takes time.
- 7I cannot connect my printer to a Windows 11 computer via USB.
- 8How to identify your Operating System (OS) for Windows or Mac
- 9How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 10P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 11Installing the software
- 12I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 13How to identify the printer's firmware version
- 14Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 15My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 16The latest printer driver was successfully installed, but the driver did not update correctly.
- 17What iOS mobile application can I use?
- 18How do I transfer templates to the printer?
- 19What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 20How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 21Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 22How do I transfer label templates with P-touch Transfer Express?
- 23How to install the rechargeable Li-ion battery (optional)
- 24P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 25Using the Communication Settings (for Windows)
- 26Using the Printer Setting Tool (for Mac)
- 27I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 28Where can I find my Brother printer's serial number?
- 29The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 30What Android™ mobile application can I use?
- 31How do I connect my printer via Wi-Fi®?
- 32How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 33How to connect to a DC power outlet (optional)
- 34How to charge the rechargeable Li-ion battery
- 35How to connect to an AC power outlet (optional)
- 36What do the indicator lights mean?
- 37How do I clean the platen roller?
- 38The print quality is poor, and the image is too light or dark.
- 39How to delete the registry information and files related to the printer driver
- 40Printing is not possible. (USB connection)
- 41I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 42I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 43Installing a CA certificate
- 44How to install Brother software on a computer not connected to the Internet
- 45I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 46I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 47How to open the Devices and Printers window
- 48When printing from an application, the application's "Collate" setting does not work correctly.
- 49The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 50How do I print from a computer or mobile device?