FAQs & Troubleshooting
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120 Results
- 1How do I connect my printer via Wi-Fi®?
- 2Printing from an Android™ device
- 3I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 4How do I turn the printer off?
- 5Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 6Installing the software
- 7Installing a CA certificate
- 8Printing from a Windows PC or Mac
- 9Using the Communication Settings (for Windows)
- 10How to delete the registry information and files related to the printer driver
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 13Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 14How do I transfer label templates with P-touch Transfer Express?
- 15Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 16Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 17P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 18The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 19How to identify your Operating System (OS) for Windows or Mac
- 20I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 21How to open the Devices and Printers window
- 22Using the Printer Setting Tool (for Mac)
- 23How do I switch to and use the mass storage mode?
- 24I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 25What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 26How to connect to a DC power outlet (optional)
- 27How to connect to an AC power outlet (optional)
- 28The paper is jammed in the printer.
- 29(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 30(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 31My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 32How can I connect to my printer using Wi-Fi® in Windows 10 S?
- 33(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 34The Wi-Fi® connection takes time.
- 35I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 36What is the Label List? (P-touch Editor 5.x for Windows)
- 37When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 38The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 39I cannot connect my printer to a Windows 11 computer via USB.
- 40Install BRAdmin Professional 3
- 41Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 42The latest printer driver was successfully installed, but the driver did not update correctly.
- 43What Android™ mobile application can I use?
- 44The side margins are incorrect.
- 45How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 46How to charge the rechargeable Li-ion battery
- 47How to install the rechargeable Li-ion battery (optional)
- 48The print quality is poor, and the image is too light or dark.
- 49(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 50(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)