FAQs & Troubleshooting
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61 Results
- 1Document misfeeds.
- 2"Document Jam/too Long" or "A document is jammed in the ADF."
- 3Unknown error.
- 4Replace Roller
- 5"Multifeed" or "Multifeed is detected."
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7No document in ADF.
- 8Cannot find the scanner.
- 9How to identify your Operating System (OS).
- 10My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Do not open the ADF cover when scanning.
- 13White vertical lines or white stripes appear on the scanned image.
- 14Colors in the scanned image are dark.
- 15My scanner gets warm.
- 16My scanner is connected but it will not feed my document or do anything else.
- 17Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 18USB R/W test error
- 19Configure the Scan to Email Feature (Linux)
- 20What driver package format is supported by my Linux distribution?
- 21When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 22AFE LVDS test error
- 23Ultrasonic error
- 24NVRAM R/W test error
- 25AFE R/W test error
- 26TWAIN errors appear when starting to scan. (Macintosh)
- 27TWAIN or WIA errors appear when starting to scan. (Windows)
- 28The file size is too large.
- 29Change the image settings. (Using DS Capture)
- 30I cannot install the scanner drivers.
- 31The scan quality is poor.
- 32Download a file from the "Downloads" section and save it to Windows 8 computer.
- 33My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35Scan using XSane or GIMP (Linux)
- 36I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 37ADF rear lamp error
- 38ADF AFE LVDS test error
- 39FlashROM R/W test error
- 40ADF front lamp error
- 41DRAM R/W test error
- 42Check the firmware version.
- 43A page that is not a blank page is skipped.
- 44Bleed-through is seen in the scanned image.
- 45The scanned image is skewed (crooked).
- 46My scanned image is missing.
- 47ADF cover open
- 48Clean the scanner
- 49The scanned documents are put into the incorrect order. (macOS)
- 50Command List of brscan. (Linux)