FAQs & Troubleshooting
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61 Results
- 1Document misfeeds.
- 2"Multifeed" or "Multifeed is detected."
- 3"Document Jam/too Long" or "A document is jammed in the ADF."
- 4Cannot find the scanner.
- 5TWAIN or WIA errors appear when starting to scan. (Windows)
- 6Do not open the ADF cover when scanning.
- 7No document in ADF.
- 8TWAIN errors appear when starting to scan. (Macintosh)
- 9My scanner is connected but it will not feed my document or do anything else.
- 10When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 11Paper suitable for scanning
- 12Replace Roller
- 13How to identify your Operating System (OS).
- 14Unknown error.
- 15I cannot install the scanner drivers.
- 16ADF cover open
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18Change the paper settings. (Using DS Capture)
- 19The scan quality is poor.
- 20White vertical lines or white stripes appear on the scanned image.
- 21Colors in the scanned image are dark.
- 22I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 23Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 24I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 25My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27ADF rear lamp error
- 28A page that is not a blank page is skipped.
- 29My scanner gets warm.
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31Scan using XSane or GIMP (Linux)
- 32Command List of brscan. (Linux)
- 33Delete a network scanner entry. (Linux)
- 34ADF AFE R/W test error
- 35DRAM R/W test error
- 36Check the firmware version.
- 37The scanned image is skewed (crooked).
- 38My scanned image is missing.
- 39What driver package format is supported by my Linux distribution?
- 40The scanned documents are put into the incorrect order. (macOS)
- 41Important points for specifying the scan area (Linux)
- 42Pre-Required Procedures (Linux)
- 43ADF front lamp error
- 44The file size is too large.
- 45Change the image settings. (Using DS Capture)
- 46The scan speed is too slow.
- 47My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 48Clean the scanner
- 49Configure the Scan to Email Feature (Linux)
- 50The rollers are worn.