FAQs & Troubleshooting
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PDS-5000
61 Results
1.
"Multifeed" or "Multifeed is detected."
2.
Document misfeeds.
3.
Download a file from the "Downloads" section and save it to Windows 8 computer.
4.
No document in ADF.
5.
When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
6.
ADF AFE LVDS test error
7.
My scanner gets warm.
8.
My scanner is connected but it will not feed my document or do anything else.
9.
"Document Jam/too Long" or "A document is jammed in the ADF."
10.
My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
11.
I cannot install Brother drivers on Debian 10 or later (Linux)
12.
What driver package format is supported by my Linux distribution?
13.
I cannot save a file downloaded from the Brother support website (For Windows)
14.
Unknown error.
15.
Do not open the ADF cover when scanning.
16.
AFE R/W test error
17.
TWAIN or WIA errors appear when starting to scan. (Windows)
18.
How to identify your Operating System (OS).
19.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
20.
Important points for specifying the scan area (Linux)
21.
White vertical lines or white stripes appear on the scanned image.
22.
AFE LVDS test error
23.
FlashROM R/W test error
24.
ADF front lamp error
25.
NVRAM R/W test error
26.
Bleed-through is seen in the scanned image.
27.
Configure the Scan to Email Feature (Linux)
28.
Delete a network scanner entry. (Linux)
29.
Uninstall Scan-key-tool. (Linux)
30.
Pre-Required Procedures (Linux)