FAQs & Troubleshooting
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216 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3Open LBX files created in P-touch Editor in Pro Label Tool
- 4How do I connect the printer to my computer via Wi-Fi® using an access point?
- 5How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 6My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8How is the print head cleaning cassette used?
- 9I cannot print using FLe tape and get an error message.
- 10Installing the LPR driver and CUPS wrapper driver (Linux®)
- 11How to create serialized labels (Pro Label Tool)
- 12(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 13The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 14What Android™ mobile application can I use?
- 15How do I update P-touch Editor?
- 16I cannot connect my machine to the wireless network.
- 17Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 18How do I transfer label templates with P-touch Transfer Express?
- 19Power Supply
- 20I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 21I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 22Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 23How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 24Can I change the barcode settings like barocde size? (iPrint&Label)
- 25I connected the P-touch and my Android™ device and tapped [Print] on the device, but I cannot print.
- 26How to identify the printer's firmware version
- 27How to identify your Operating System (OS) for Windows or Mac
- 28How can I reset the printer?
- 29(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 30I cannot print using a HSe cassette.
- 31High resolution or high speed printing was specified, but an error occurred and printing could not be completed.
- 32What iOS mobile application can I use?
- 33Using the Printer Setting Tool (for Mac)
- 34Using the Communication Settings (for Windows)
- 35How can I connect my printer wirelessly?
- 36Using the Device Settings (for Windows)
- 37Can I check the printer's usage log?
- 38Can I set the printer to turn on its wireless LAN settings when I turn on the printer? (for Windows)
- 39Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.7 or greater
- 40Where can I find the IP addresses of my computer and the printer?
- 41The tape got jammed or stuck in the printer.
- 42Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 43I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 44How do I uninstall the printer driver?
- 45The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 46I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 47The printed label contains blank horizontal lines.
- 48I cannot access the CUPS Web Interface (http://localhost:631) in Ubuntu. (Linux®)
- 49I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 50I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)