FAQs & Troubleshooting
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216 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3Can I check the printer's usage log?
- 4Open LBX files created in P-touch Editor in Pro Label Tool
- 5What Android™ mobile application can I use?
- 6Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 7I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 8How do I uninstall the printer driver?
- 9Where can I find the printer's network settings, such as IP address?
- 10How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 11I cannot print using a HSe cassette.
- 12Where can I find my Brother printer's serial number?
- 13What iOS mobile application can I use?
- 14Can I use the app with my iPad? (iPrint&Label)
- 15The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 16Using the Printer Setting Tool (for Windows)
- 17How do I connect the printer to my computer via Wi-Fi® using an access point?
- 18How can I reset the printer?
- 19I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 20I cannot print after updating the firmware or font data.
- 21I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 22How to install Brother software on a computer not connected to the Internet
- 23P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 24Using the Printer Setting Tool (for Mac)
- 25Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 26Using the Device Settings (for Windows)
- 27Can I set the printer to turn on its wireless LAN settings when I turn on the printer? (for Windows)
- 28How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 29Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 30I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 31I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 32What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 33How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 34Power Supply
- 35How to identify your Operating System (OS) for Windows or Mac
- 36Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 37I cannot print using FLe tape and get an error message.
- 38Installing the software
- 39How do I update the firmware?
- 40P-touch Editor crashes when I open it on my Mac.
- 41Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 42My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 43I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 44I cannot print from the client computer to the printer on the print server. (Linux®)
- 45Creating a label with GIMP (Linux®)
- 46Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 47Can I set a different media width when using an OpenOffice template? (Linux®)
- 48I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 49(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 50I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.