FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Install the Brother Mobile Connect application (for mobile device)
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4(Video) Paper is Jammed inside the Machine
- 5(Video) Paper is Jammed in the Paper Tray
- 6Toner specks
- 7Lines across the page
- 8Black lines down the page
- 9The scanning speed is slow when scanning from my machine. (Windows)
- 10Use Universal Print (Windows)
- 11What driver package format is supported by my Linux distribution?
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14(Video) Paper is Jammed in the Back of the Machine
- 15The printer status is Offline or Paused.
- 16(Video) Document is Jammed in the Top of the ADF Unit
- 17Document Jam
- 18(Video) Paper is Jammed in the MP tray
- 19What is the recommended paper?
- 20What is the default password for my Brother machine?
- 21No Toner
- 22Set up your Brother machine on a wireless network (Windows/macOS)
- 23I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 24I get a TS error when trying to print on a wireless network.
- 25(Video) Document is Jammed under the Document Cover
- 26Delete print jobs from the print queue.
- 27Drum End Soon
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 30Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 31My Brother machine could not be found over the network when I installed drivers on my computer.
- 32(Video) Set up your Brother machine
- 33Set Telephone Line Compatibility for Interference and VoIP Systems
- 34Wrong Toner or Wrong Toner Cartridge
- 35I cannot print on a wireless (Wi-Fi) network (Mac)
- 36How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 37(Video) Remove Small Scraps of Paper Jammed in the ADF
- 38How to identify your Operating System (OS).
- 39Change the printer driver settings (Windows)
- 40Cannot Print ##
- 41Drum !
- 42I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 43When I print images, the quality is not good (Linux)
- 44My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 45Wireless setup is requesting a WPS PIN to complete the setup
- 46I cannot print using my Brother machine on a wired network (Windows/macOS)
- 47I cannot print on a wireless (Wi-Fi) network (Windows)
- 48Enable the Brother machine's network interface.
- 49The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 50Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater