FAQs & Troubleshooting
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147 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Set Telephone Line Compatibility for Interference and VoIP Systems
- 4Install the Brother Mobile Connect application (for mobile device)
- 5(Video) Paper is Jammed in the Paper Tray
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7(Video) Paper is Jammed in the MP tray
- 8Document Jam
- 9(Video) Paper is Jammed in the Back of the Machine
- 10(Video) Set up your Brother machine
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 12Lines across the page
- 13I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 14Check the remaining ink or toner level (Linux)
- 15When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 16(Video) Remove Small Scraps of Paper Jammed in the ADF
- 17(Video) Paper is Jammed in the 2-sided Tray
- 18Can I use non-Brother or third party supplies with the Brother machine?
- 19How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 20Add your Brother machine with AirPrint (macOS)
- 21Use Universal Print (Windows)
- 22(Video) Document is Jammed under the Document Cover
- 23(Video) Document is Jammed in the Top of the ADF Unit
- 24My Brother machine could not be found over the network when I installed drivers on my computer.
- 25Cannot Print ##
- 26Toner specks
- 27What is the recommended paper?
- 28The scanning speed is slow when scanning from my machine. (Windows)
- 29I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 30I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 31What is the default password for my Brother machine?
- 32I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 33Wrong Toner or Wrong Toner Cartridge
- 34Delete print jobs from the print queue.
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36Self-Diagnostic
- 37What is the default password for my BRAdmin or Web Based Management?
- 38Drum !
- 39Drum End Soon
- 40What driver package format is supported by my Linux distribution?
- 41Control Printer Driver settings (only available for Windows)
- 42The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 43Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 44The printer status is Offline or Paused.
- 45Poor fixing
- 46Ghosting images
- 47Black lines down the page
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 50I cannot connect my machine to a Windows 11 computer via USB.