FAQs & Troubleshooting
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365 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Paper Jam
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 5Can I use voice mail on the same line as my Brother machine?
- 6My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 7Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 8I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10Delete print jobs from the print queue.
- 11I still receive the error message "Paper Jam" after I removed the jammed paper.
- 12The printer status is Offline or Paused.
- 13Replace Ink
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 16I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 19Printing/ Scanning with a mobile device
- 20What is Brother iPrint&Scan?
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23How to identify your Operating System (OS).
- 24I cannot start ControlCenter4.
- 25I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 26Ink Absorber Full
- 27Can I print from or scan to Android™ Smartphone?
- 28Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 29Can I transfer faxes to the PC when my machine has a mechanical problem?
- 30How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 31Glossy Paper does not feed correctly.
- 32Improve poor print quality.
- 33Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 34What driver package format is supported by my Linux distribution?
- 35A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 36Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 37Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 38Send a fax without scanning the documents into memory.
- 39I'm having problems sending a fax overseas.
- 40How do I know which side up my photo paper should be in the tray?
- 41When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 42When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 43What is Infrastructure mode?
- 44Document Jam
- 45The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 46I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 47Where do I find manuals for my Brother machine?
- 48Load envelopes into my machine
- 49While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 50Cannot print after a Windows 10 update (June 2020)