FAQs & Troubleshooting
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365 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5Can I print from or scan to Android™ Smartphone?
- 6My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 7When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10How do I know which side up my photo paper should be in the tray?
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12When I print, the pages are smudged with ink.
- 13How do I load paper?
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 17I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 20One or more of my colors are not printing (blank).
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22Protect your Brother machine against unauthorised access over the network
- 23Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 26Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 27I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 28Print using only the black ink cartridge when the Color cartridges have run out.
- 29Is my Brother machine compatible with Windows Vista?
- 30What is the BRAdmin Professional software used for?
- 31Can I still receive a fax if I accidentally answer it on an extension or external telephone?
- 32I cannot print using my Brother machine on a wireless network (Windows)
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 35Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 36Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 37I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 38Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 39Unable to Print 5X
- 40Ink Absorber Full
- 41Unable to Print 3X
- 42Store a Speed Dial number from my Brother machine's Caller ID History.
- 43Can I use voice mail on the same line as my Brother machine?
- 44Can third party ink be used to refill the ink cartridges?
- 45When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 46Can I transfer faxes to the PC when my machine has a mechanical problem?
- 47Document Jam
- 48Paper Jam
- 49What is Distinctive Ring and how do I program it?
- 50Confirm that a FAX I sent was received correctly.