FAQs & Troubleshooting
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241 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 4What is Brother iPrint&Scan?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6(Video) Load plain Letter/A4 paper
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13Can I print from or scan to Android™ Smartphone?
- 14After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16Improve poor print quality.
- 17I cannot print using my Brother machine on a wireless network (Mac)
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 22Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 23I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 24(Video) Load envelopes
- 25Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 27Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 28I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 31Load paper in the paper tray
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 34Scan a document and e-mail it as an attachment
- 35Unable to Print 5X
- 36Use voice mail on the same line as my Brother machine.
- 37When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 38Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 39Wrong Tray Setting or Wrong Tray Settings
- 40Scan a document and save the scanned image to a folder on a local or network hard disk
- 41Set up my Brother machine to forward the received faxes to another location.
- 42Wrong Paper Size
- 43Transfer faxes to the PC when my machine has a mechanical issue.
- 44What is the recommended paper?
- 45Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 46I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 47What driver package format is supported by my Linux distribution?
- 48Install Starter Ink
- 49How do I adjust my Brother machine's tray use for copying and faxing?
- 50Document Jam/too Long