FAQs & Troubleshooting
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227 Results
- 1Cannot Detect
- 2Change the printer driver settings (Windows/macOS)
- 3The printer status is Offline or Paused.
- 4I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 5I cannot print using my Brother machine on a wireless network (Windows)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 8Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 9Use voice mail on the same line as my Brother machine.
- 10(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16Load paper in the paper tray
- 17Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 18Select Receive mode.
- 19Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Connect your Brother machine to your mobile device via a wireless router or access point.
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Enable the Brother machine's network interface.
- 27Cannot Detect Ink Volume
- 28Printing/ Scanning with the Cloud
- 29The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 30Load photo paper
- 31Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 32Can I print from or scan to Android™ Smartphone?
- 33Ink Low
- 34Set up my Brother machine to forward the received faxes to another location.
- 35Wrong Paper Size
- 36Print using only the black ink cartridge when the Color cartridges have run out.
- 37What is Distinctive Ring and how do I program it?
- 38Confirm that a FAX I sent was received correctly.
- 39Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 40I cannot install the driver when using the Driver Install Tool. (Linux)
- 41What driver package format is supported by my Linux distribution?
- 42After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 43Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 44I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 45Scan a document and e-mail it as an attachment
- 46One or more of my colors are not printing (blank).
- 47I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 48Cannot print after a Windows 10 update (June 2020)
- 49Large characters are printed incorrectly. (Linux)
- 50Uninstall Scan-key-tool. (Linux)