FAQs & Troubleshooting
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327 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2(Video) Paper is Jammed in the Paper Tray
- 3Reset the Drum Counter
- 4When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6Cartridge Error
- 7Use voice mail on the same line as my Brother machine.
- 8Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 9(Video) Paper is Jammed inside the Machine
- 10Set the Number of Rings Before the Machine Answers (Ring Delay)
- 11(Video) Cannot Detect
- 12Document Jam
- 13Load Documents in the Automatic Document Feeder (ADF)
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 17Curled or wavy
- 18Faint
- 19Image skewed
- 20Black lines down the page
- 21(Video) Paper is Jammed in the Output Paper Tray
- 22(Video) Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 23The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 24Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 25Shrink Page Size of an Oversized Incoming Fax
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Restrict changing machine settings for users.
- 29My Brother machine could not be found over the network when I installed drivers on my computer.
- 30Set the F/T Ring Time (Fast Double-ring)
- 31Replace Drum
- 32Replace the Toner Cartridge
- 33Forward Faxes Remotely
- 34(Video) Toner set
- 35How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 36The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 37Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 38Print Unable XX
- 39Cannot Detect
- 40Adjust the Machine's Volume
- 41Toner Low or Prepare New Toner Cartridge
- 42Wrinkles or creases
- 43Reset the Network Settings to the Factory Settings
- 44Control Printer Driver settings (only available for Windows)
- 45Change the Fax Forwarding Number
- 46Wrong Toner
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Enable the Brother machine's network interface.
- 49Combine multiple scanned documents into a single file with PaperPort™
- 50Set up a Scan to FTP Profile