FAQs & Troubleshooting
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219 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 4The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 7The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 8I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 9Print the Network Configuration page
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11Cannot print after a Windows 10 update (June 2020)
- 12Open the Control Panel (For Windows)
- 13When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 14Why does the display read "Cover Open"?
- 15What does "MACHINE ERROR XX" mean?
- 16What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 17What driver package format is supported by my Linux distribution?
- 18Delete a network scanner entry. (Linux)
- 19I cannot print from my computer via network. (For Windows)
- 20I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 21I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 22I cannot use the "Modules Update" button on Web BRAdmin.
- 23I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 24The machine does not print anything.
- 25I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 26My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 27How do I program the date and time?
- 28The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 29I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 30I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 31Configure and use PC-FAX (CUPS) (Linux)
- 32I cannot send a fax using PC-FAX (Windows 10)
- 33I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 34Send a fax using PC-FAX with LPD/LPRng (Linux)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Delete print jobs from the print queue.
- 37How to identify your Operating System (OS).
- 38Cancel a fax that is currently being sent from my Brother machine.
- 39What is the Network Shared printing?
- 40I am sharing my Brother machine. I can print but cannot scan.
- 41The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 42I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 43I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 44When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 45I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 46When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 47Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 48Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 49The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 50When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?