FAQs & Troubleshooting
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348 Results
- 1Check Connection
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Replace Toner
- 5Ghost
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8JAM INSIDE
- 9Black lines down the page
- 10I cannot print using my Brother machine on a wireless network (Mac)
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Document Jam
- 14JAM DUPLEX
- 15REPLACE DRUM
- 16Page skewed
- 17I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 20Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 21Curled
- 22What driver package format is supported by my Linux distribution?
- 23I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 24The printer status is Offline or Paused.
- 25Size mismatch
- 26JAM TRAY 1
- 27Black toner marks across the page
- 28Print on envelopes, labels, or thick paper from the manual feed slot.
- 29Cannot print after a Windows 10 update (June 2020)
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 32Print both sides of paper or a booklet automatically
- 33Curled or wavy
- 34What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 35A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 36Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 39Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 40Jam Rear
- 41Lines across the page
- 42Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 43Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 44What is Toner Continue Mode?
- 45Locate files scanned with ControlCenter2 (For Macintosh)
- 46Scan Unable
- 47Drum Stop
- 48Cover is Open
- 49Envelope creases
- 50Protect your Brother machine against unauthorised access over the network