FAQs & Troubleshooting
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MFC-7860DW
348 Results
1.
Check Connection
2.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
3.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
4.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
5.
Replace Toner
6.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
7.
Jam Rear
8.
Curled or wavy
9.
I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
10.
JAM INSIDE
11.
What is Toner Continue Mode?
12.
Page skewed
13.
Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
14.
Black toner marks across the page
15.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
16.
I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
17.
Can I print from or scan to Android™ Smartphone?
18.
Can I print from and scan to iPhone, iPod touch and iPad?
19.
I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
20.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
21.
The printer status is Offline or Paused.
22.
Curled (video instructions available)
23.
Document Jam
24.
Toner specks
25.
White lines across the page
26.
REPLACE DRUM
27.
Hollow print
28.
Black lines down the page
29.
Drum Stop
30.
Drum Error (Drum!)