FAQs & Troubleshooting
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296 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 3I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 4The printer status is Offline or Paused.
- 5Scan and save a document in PDF format (Scan to File)
- 6Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 7I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 8The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 9I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 10I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 11I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 12How do I check if the MFC has faxes in its memory?
- 13"Document Jam" error appears on the LCD. What should I do?
- 14I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 15Why doesn't the machine answer when receiving a call?
- 16Can I reduce the size of a received fax on this machine?
- 17Configure scan settings without administrator privileges (Linux)
- 18The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 19The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 20I'm using Mac OS X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 21When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 22The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 23What is Distinctive Ring and how do I program it?
- 24I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 25When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 26I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 27Can I buy any MICR toner?
- 28The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 29I cannot print from my computer via network. (For Windows)
- 30When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32Load envelopes, labels, or thick paper into the manual feed slot.
- 33I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 34I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 35I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 36How can I change the print resolution?
- 37I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 38Configure the Scan to Email Feature (Linux)
- 39When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 40I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 41I cannot use the "Modules Update" button on Web BRAdmin.
- 42Scan a document using "Scanner and Camera Wizard" in Windows XP
- 43I am experiencing problems receiving faxes. What can I do?
- 44Replace the drum unit.
- 45When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 46I am unable to print from a client PC to a printer on a print server. (Linux)
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48Verify the Brother machine connected to the Wired Network (For Windows)
- 49Change the quality of the faxes I send (Fax Resolution).
- 50Is my Brother machine compatible with third party print servers?