FAQs & Troubleshooting
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303 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 3The printer status is Offline or Paused.
- 4Scan and save a document in PDF format (Scan to File)
- 5I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 7Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 8I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 12I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 13I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 14I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 15Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 16I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 17My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19What driver package format is supported by my Linux distribution?
- 20I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 21I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 22I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 23I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 24How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 25One or more of my colors are not printing (blank). What can I do?
- 26Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 27I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 28When I print, the pages are smudged with ink. What should I do?
- 29What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 30I cannot print using my Brother machine on a wireless network (Windows)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Download a file from the "Downloads" section and save it to Windows 8 computer.
- 33I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 34Discover the MAC address of the Brother network card
- 35Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 36How do I clear Machine Error 46?
- 37I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 38When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 39How do I set a password on my Brother network card?
- 40I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 41Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 42I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 43When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 44I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 45Can I confirm that the FAX was sent correctly?
- 46Can I reduce the size of a received fax on this machine?
- 47I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 48How do I factory reset the print server?
- 49How do I print on an envelope?
- 50Can I still receive faxes or calls when the machine is switched off?