FAQs & Troubleshooting
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227 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 4How do I load 10 x 15 Glossy paper into my machine?
- 5How to identify your Operating System (OS).
- 6How do I load paper?
- 7Configure and use the Scan Key Tool (Linux)
- 8How do I know which side up my photo paper should be in the tray?
- 9The printer status is Offline or Paused.
- 10How do I clear Machine Error 46?
- 11When I print, the pages are smudged with ink. What should I do?
- 12I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 13Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 14When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 15Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 16Can I use AirPrint with my Brother machine?
- 17How many times will my Brother machine automatically redial a busy number?
- 18I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 19When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 20What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 21What driver package format is supported by my Linux distribution?
- 22Can I print from or scan to Android™ Smartphone?
- 23Scan and save a document in PDF format (Scan to File)
- 24How do I receive faxes when the Brother machine is in Manual Mode?
- 25Can I use voice mail on the same line as my Brother machine?
- 26When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 27One or more of my colors are not printing (blank). What can I do?
- 28The keys on the control panel do not respond.
- 29Why are the faxes I send always received with a black vertical line down the page?
- 30I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 31I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 32Delete a network scanner entry. (Linux)
- 33ControlCenter3 displays a blank screen at startup (Windows)
- 34Windows 10 Support Information
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 37The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 38The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 39Locate files scanned with ControlCenter3 (For Windows)
- 40I cannot print from my computer via USB.
- 41When I scan a document using ControlCenter, the scanned file size is too big.
- 42Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 43When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 44Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 45How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 46When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 47I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 48Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 49I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 50Is my Brother machine compatible with Windows Vista?
