FAQs & Troubleshooting
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232 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I know which side up my photo paper should be in the tray?
- 3Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 4I cannot use ControlCenter3 because it shows nothing after it is launched (Windows).
- 5Windows 10 Support Information
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 8Can I use AirPrint with my Brother machine?
- 9Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 10When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 12Is there any way to reduce Ink consumption when printing from my computer?
- 13Can I print from or scan to Android™ Smartphone?
- 14Change the printer driver settings (Windows/macOS)
- 15I'm using Windows 8. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
- 16Scan and save a document in PDF format (Scan to File)
- 17Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 18Can I use voice mail on the same line as my Brother machine?
- 19One or more of my colors are not printing (blank). What can I do?
- 20Uninstall the drivers. (Mac OS X 10.5)
- 21When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 22I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 23Windows 8 Support Information
- 24The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 25Can I use Google Cloud Print™ with my Brother machine?
- 26The edge of glossy paper is smudged.
- 27The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 28Windows 7 Support Information
- 29I cannot scan via USB. (Mac OS X)
- 30I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 31Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 32I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 33Can I connect my Brother machine directly to a Mac AirPort Station or a Router that has a USB port using a USB cable?
- 34Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 35Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 36Scan a document in Windows 8 or later.
- 37Where is the USB port on the machine?
- 38I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 39What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 40Uninstall the drivers (Windows)
- 41I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 42I'm using Windows and the print speed is too slow. What can I do?
- 43How do I print envelopes?
- 44Configure and use the Scan Key Tool (Linux)
- 45I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 46All print jobs are aborted and nothing is printed. (Linux)
- 47How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 48The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 49Do I need a telephone line to send and receive faxes with my Brother machine?
- 50When I scan a document using ControlCenter, the scanned file size is too big.
