FAQs & Troubleshooting
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227 Results
- 51Why doesn't the machine answer when receiving a call?
- 52Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 53I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 54I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 55I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 56Configure and use the Scan Key Tool (Linux)
- 57Scan using XSane or GIMP (Linux)
- 58When I print images, the quality is not good (Linux)
- 59I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 60Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 61I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 62When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 63Uninstall Scan-key-tool. (Linux)
- 64I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 65I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 66Do I need a telephone line to send and receive faxes with my Brother machine?
- 67I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 68My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 69"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 70I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 71Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 72Scan a document from a Windows Vista application
- 73Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 74Why are the faxes I send always received with a black vertical line down the page?
- 75When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 76Clear the message "Awaiting Redial"
- 77What does "COMM.ERROR" on the LCD display mean?
- 78I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 79What is MFL-Pro Suite Software?
- 80I cannot receive a color fax. Why?
- 81When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 82I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 83I'm unable to access the memory (media) card in the media slot. What can I do?
- 84Images of the thumbnail page from the media (memory) card won't print.
- 85I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 86I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 87I cannot install Brother drivers on Debian 10 or later (Linux)
- 88What driver package format is supported by my Linux distribution?
- 89Cannot print after a Windows 10 update (June 2020)
- 90The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 91I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 92I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 93My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 94The downloaded driver's name is different from my machine's name. (Linux)
- 95Large characters are printed incorrectly. (Linux)
- 96The driver installation finished successfully but I cannot print. (Linux)
- 97When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 98I cannot scan when using SELinux (Security-Enhanced Linux)
- 99I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 100I installed scan-key-tool, but it does not work. (Linux)