FAQs & Troubleshooting
![]() |
Popular |
135 Results
- 1Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 2How do I install additional memory?
- 3The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 4I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 5Can I use non-Brother or third party supplies with the Brother machine?
- 6Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 7Printouts have a curl or wave.
- 8Output sheets are completely black.
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10All print jobs are aborted and nothing is printed. (Linux)
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12Change the printer driver settings (Windows/macOS)
- 13I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 14The printer status is Offline or Paused.
- 15My Brother machine misfeeds paper.
- 16Print a Printer Settings page.
- 17Printouts have wrinkles or creases.
- 18Can I print from DOS applications?
- 19Printouts are with gray background.
- 20How do I use the "Booklet Printing" feature?
- 21What is the printable area per page?
- 22What is the recommended paper?
- 23The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 24When printing with monochrome laser printer, the print position shifts. (Linux)
- 25Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 26How can I clean the corona wire of the drum unit?
- 27I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 28What driver package format is supported by my Linux distribution?
- 29I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 30Pre-Required Procedures (Linux)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Delete print jobs from the print queue.
- 33Install the built-in drivers (For Windows 8 and Windows 10)
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35How to identify your Operating System (OS).
- 36I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 37The printer prints unexpectedly or it prints garbage.
- 38What is a "Generic PCL Driver"?
- 39Uninstall the drivers. (Mac OS X 10.5)
- 40Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 41What kind of paper can I use?
- 42Printouts (envelopes) have creases.
- 43Lines appears across the page.
- 44I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 45What is the best printer driver to use-the PCL or BR-Script driver?
- 46Print on both sides of the paper.
- 47The image is ghosted.
- 48Paper size settings are unavailable when I print from OpenOffice (Linux)
- 49Windows 10 Support Information
- 50Check the firmware version.