FAQs & Troubleshooting
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139 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The printer status is Offline or Paused.
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6Can I print using the IPP protocol on Windows XP?
- 7I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Can I print from or scan to Android™ Smartphone?
- 10What are the expected yields of the consumables?
- 11The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 12Open the Control Panel (For Windows)
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 15How do I clear paper jams?
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17What driver package format is supported by my Linux distribution?
- 18Cannot print after a Windows 10 update (June 2020)
- 19I cannot print from my computer via USB.
- 20I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 22The paper is skewed when it's printed.
- 23When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 24I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 25All the lights are flashing together. Red Status and amber Paper, Toner, Drum lights are all flashing.
- 26I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 27The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 28What is a "Generic PCL Driver"?
- 29Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 30What kind of paper can I use?
- 31What kind of memory can I use?
- 32I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 33Printouts have a curl or wave.
- 34Black toner marks appear across the page.
- 35Can I use non-Brother or third party supplies with the Brother machine?
- 36I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 37I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 38I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 39What can happen if the wrong paper is used in your machine.
- 40What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 41How do I factory reset the print server?
- 42What is the printable area per page?
- 43How do I change the print server password?
- 44How do I disable the APIPA protocol?
- 45How do I install additional memory?
- 46I cannot install the driver when using the Driver Install Tool. (Linux)
- 47Paper size settings are unavailable when I print from OpenOffice (Linux)
- 48Print command (cupswrapper) (Linux)
- 49When printing with monochrome laser printer, the print position shifts. (Linux)
- 50Install the built-in drivers (For Windows 8 and Windows 10)