FAQs & Troubleshooting
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168 Results
- 1Delete print jobs from the print queue.
- 2What kind of USB cable can I use?
- 3I've used the Java RPC software to change settings on my printer. Is there any way I can save the settings of one printer and send those settings to other printers?
- 4The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 5What is a "Generic PCL Driver"?
- 6Printouts (envelopes) have creases.
- 7Print on both sides of the paper.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9Install the built-in drivers (For Windows 8 and Windows 10)
- 10Change the printer driver settings (Windows/macOS)
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Windows 10 Support Information
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14How can I print the pages in reverse page order in Windows?
- 15How to Wake-up the printer.
- 16I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 17Uninstall the drivers. (Mac OS X 10.5)
- 18I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 19Printouts are with gray background.
- 20Replace the drum unit.
- 21I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 22I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26The printer status is Offline or Paused.
- 27Functions supported in the Windows 7 built-in drivers
- 28The paper is skewed when it's printed.
- 29Using the PING command to troubleshoot problems.
- 30I have a Brother HL-5000 series printer. To maintain the best overall quality, are there any parts I should maintain?
- 31I cannot print from Mac OS X.
- 32What is a Print Server?
- 33I cannot use the "Modules Update" button on Web BRAdmin.
- 34The printer prints unexpectedly or it prints garbage.
- 35How do I clean black spots at 108mm (4.25in.) intervals on printed documents?
- 36Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 37What is a peer-to-peer network and do Brother printers work in that kind of environment?
- 38I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 39Printouts have a curl or wave.
- 40Printouts have wrinkles or creases.
- 41Black toner marks appear across the page.
- 42White lines appear across the page.
- 43Can I use non-Brother or third party supplies with the Brother machine?
- 44What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 45When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 46What is the printable area per page?
- 47I want to change the paper tray and paper size settings. How do I change these things?
- 48How do I change the print server password?
- 49How do I install additional memory?
- 50The image is ghosted.