FAQs & Troubleshooting
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62 Results
- 1I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 2Change the image settings. (Using DSmobileCapture)
- 3My scanner gets warm.
- 4Download a file from the "Downloads" section and save it to Windows 8 computer.
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6How to identify your Operating System (OS).
- 7Change the paper settings. (Using DSmobileCapture)
- 8Cannot find the scanner (Error Code 2019: Initialization Failed)
- 9Check the firmware version.
- 10Scan using XSane or GIMP (Linux)
- 11Configure the Scan to Email Feature (Linux)
- 12What driver package format is supported by my Linux distribution?
- 13Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 15The scan speed is too slow.
- 16Operation system return error
- 17The cover of the manual document feeder is open.
- 18Clean the inside of the machine.
- 19Command List of brscan. (Linux)
- 20Uninstall the Button Manager (Windows).
- 21Bleed-through is seen in the scanned image.
- 22Colors in the scanned image are dark.
- 23Calibrate your scanner.
- 24Delete a network scanner entry. (Linux)
- 25Pre-Required Procedures (Linux)
- 26Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 27Install PaperPort™ 12SE onto Windows 10.
- 28Install Presto!® BizCard® onto Windows 10.
- 29Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 30I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 31Paper suitable for scanning
- 32Calibration failed. Please reboot the machine.
- 33A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 34Uninstall the scanner driver (Windows).
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36The scanned documents are put into the incorrect order. (macOS)
- 37Important points for specifying the scan area (Linux)
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39Scan a document longer than 35.6 cm (14 inches).
- 40I cannot install the scanner drivers.
- 41The scan quality is poor.
- 42My scanner does not turn on.
- 43I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45Uninstall the scanner driver. (Linux)
- 46Uninstall Scan-key-tool. (Linux)
- 47Windows 10 Support Information
- 48Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 49The file size is too large.
- 50Loading the Carrier Sheet.