FAQs & Troubleshooting
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62 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Change the paper settings. (Using DSmobileCapture)
- 3How to identify your Operating System (OS).
- 4Change the image settings. (Using DSmobileCapture)
- 5OCR feature does not work.
- 6Paper suitable for scanning
- 7Install PaperPort™ 12SE onto Windows 10.
- 8I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 9I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 10Bleed-through is seen in the scanned image.
- 11The scan speed is too slow.
- 12Operation system return error
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14My scanner is connected but it will not feed my document or do anything else.
- 15Can I print from or scan to Android™ Smartphone?
- 16Install Presto!® BizCard® onto Windows 10.
- 17I cannot install the scanner drivers.
- 18Colors in the scanned image are dark.
- 19The scan quality is poor.
- 20My scanner does not turn on.
- 21Configure the Scan to Email Feature (Linux)
- 22Uninstall Scan-key-tool. (Linux)
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 25Windows 10 Support Information
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 28Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 29Check the firmware version.
- 30My scanned image is missing.
- 31Cannot find the scanner (Error Code 2019: Initialization Failed)
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33Scan using XSane or GIMP (Linux)
- 34Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 35Calibration failed. Please reboot the machine.
- 36I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38What driver package format is supported by my Linux distribution?
- 39The scanned documents are put into the incorrect order. (macOS)
- 40Command List of brscan. (Linux)
- 41Delete a network scanner entry. (Linux)
- 42The scanned image is skewed.
- 43My computer does not recognize the scanner when it is connected via the USB cable.
- 44Calibrate your scanner.
- 45Important points for specifying the scan area (Linux)
- 46Pre-Required Procedures (Linux)
- 47Uninstall the Button Manager (Windows).
- 48The file size is too large.
- 49Driver busy
- 50The cover of the manual document feeder is open.