FAQs & Troubleshooting
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171 Results
- 1(Video) Load A4/Letter paper
- 2Paper Jam
- 3Refill Ink
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5(Video) Load an Envelope (Manual Feed Slot)
- 6(Video) Unpack your Brother machine
- 7(Video) Fill the ink tanks
- 8Unable to Print XX
- 9(Video) Connect telephone line and power cords
- 10Brother iPrint&Scan cannot find my Brother machine (macOS)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13Reduce Printing Noise
- 14How to identify your Operating System (OS).
- 15Ink Box Full / InkBox Full
- 16Where is the USB/Ethernet port on the machine?
- 17Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 18The printer status is Offline or Paused.
- 19Ink Low
- 20Paper Size Mismatch / Size Mismatch
- 21Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 22"Offline" appears on the Status Monitor.
- 23I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 24I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 25Load Documents on the Scanner Glass
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 28I cannot make borderless prints.
- 29Loading paper in the manual feed slot.
- 30Unable to Scan / Scan Unable
- 31Print using only the black ink tank when the Color tanks have run out.
- 32Load envelopes
- 33(Video) Update the Driver or Firmware for your Brother machine
- 34Correct the Paper Feed to Clear Vertical Lines
- 35Check the Print Alignment from Your Brother Machine
- 36Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38Low Temperature
- 39Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 40What is the recommended paper?
- 41Print as a Poster (Windows®)
- 42Scan multiple pages into one file instead of each scan being saved as a separate file.
- 43Printing is slow or printed images are too dark (Windows)
- 44Change the Print Setting Options When Having Printing Problems
- 45Combine multiple scanned documents into a single file with PaperPort™
- 46Delete print jobs from the print queue.
- 47Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 48Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 49High Temperature
- 50No Paper / No Paper Fed