FAQs & Troubleshooting
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170 Results
- 1(Video) Load A4/Letter paper
- 2(Video) Fill the ink tanks
- 3(Video) Unpack your Brother machine
- 4Load Documents on the Scanner Glass
- 5Refill Ink
- 6Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 7Printing/ Scanning with a mobile device
- 8When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 9(Video) Set up your Brother machine
- 10(Video) Connect telephone line and power cords
- 11(Video) Update the Driver or Firmware for your Brother machine
- 12How to identify your Operating System (OS).
- 13Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 14Unable to Print XX
- 15To install the printer driver easily using a tool. (Linux)
- 16"Offline" appears on the Status Monitor.
- 17The printer status is Offline or Paused.
- 18Paper Jam
- 19I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21Brother iPrint&Scan cannot find my Brother machine (macOS)
- 22My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 23Enter Text on Your Brother Machine
- 24Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 25I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 26Set the Machine to Power Off Automatically
- 27Combine multiple scanned documents into a single file with PaperPort™
- 28Delete print jobs from the print queue.
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30I cannot make borderless prints.
- 31The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 32Ink Box Full / InkBox Full
- 33High Temperature
- 34Change the printer driver settings (Windows/macOS)
- 35Ink Low
- 36Paper Size Mismatch / Size Mismatch
- 37Where is the USB/Ethernet port on the machine?
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40What driver package format is supported by my Linux distribution?
- 41Printing result in Windows Photo Viewer is light.
- 42(Video) Load an Envelope (Manual Feed Slot)
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44I cannot connect my machine to a Windows 11 computer via USB.
- 45I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 46Uninstall the scanner driver. (Linux)
- 47I want to print using CUPS while keeping SELinux enabled. (Linux)
- 48Uninstall printer drivers (Linux)
- 49Correct the Paper Feed to Clear Vertical Lines
- 50Check the Print Quality