FAQs & Troubleshooting
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155 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Adjust color settings by using the custom setting in the printer driver (Windows only)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Paper is Jammed in the Manual Feed Slot
- 4I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7(Video) Remove Small Scraps of Paper Jammed in the ADF
- 8Condensation
- 9The color of your printouts is not what you expected
- 10Add your Brother machine with AirPrint (macOS)
- 11Enable the Brother machine's network interface.
- 12(Video) Paper is Jammed in the Back of the Machine
- 13(Video) Paper is Jammed in the Paper Tray
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15What driver package format is supported by my Linux distribution?
- 16Wireless setup is requesting a WPS PIN to complete the setup
- 17I cannot print on a wireless (Wi-Fi) network (Mac)
- 18(Video) Document is Jammed in the Top of the ADF Unit
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 22What is the recommended paper?
- 23I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 24I get a TS error when trying to print on a wireless network.
- 25(Video) Document is Jammed under the Document Cover
- 26Media Type Mismatch or Media Mismatch
- 27Install the Brother Mobile Connect application (for mobile device)
- 28Check the firmware version.
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30How to identify your Operating System (OS).
- 31Cannot Detect
- 32In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 33(Video) Paper is Jammed inside the Machine
- 34Horizontal coloured lines appear on the page
- 35Ghosting images
- 36Vertical colored streaks or bands appear on the page
- 37I cannot connect my machine to a Windows 11 computer via USB.
- 38Set up your Brother machine on a wireless network (Windows/macOS)
- 39My Brother machine could not be found over the network when I installed drivers on my computer.
- 40(Video) Set up your Brother machine
- 41Open the Status Monitor (Windows)
- 42Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 43Document Jam
- 44I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 45I cannot print full-page photos or images using Email Print.
- 46I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 47I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 48Change the brscan5 scan settings using XSane (Linux)
- 49Cannot print after a Windows 10 update (June 2020)
- 50When I print images, the quality is not good (Linux)