FAQs & Troubleshooting
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266 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 9What is Brother iPrint&Scan?
- 10Can I print from or scan to Android™ Smartphone?
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12Carry out calibration to improve the color density
- 13I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 14Which E-mail packages are compatible with ControlCenter3?
- 15Clean the Drum Unit
- 16I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 17My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19Print on plain paper or bond paper from the Manual feed slot
- 20Adjust color settings by using the custom setting in the printer driver
- 21When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 22Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 25I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 26Scan multiple pages into one file instead of each scan being saved as a separate file.
- 27I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 28What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 29I'm using Macintosh. What is the PreScan option used for?
- 30I cannot install the driver when using the Driver Install Tool. (Linux)
- 31Print command (LPR) (Linux)
- 32When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 33The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 36Print a web page from iPrint&Scan when using an Android™ mobile device.
- 37Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 38Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 39I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 40Change the printer driver settings (Windows/macOS)
- 41No Waste Toner
- 42I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 43I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 44Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 45What is the BRAdmin Professional software used for?
- 46Turn the Toner Save Mode on or off.
- 47Install PaperPort™ 12SE / 14SE onto Windows 10.
- 48I am sharing my Brother machine. I can print but cannot scan.
- 49I can print but cannot scan via network. (For Mac)
- 50I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.