FAQs & Troubleshooting
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214 Results
- 1I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 2Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 3Replace Ink
- 4I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 5Configure the Scan to Email Feature (Linux)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7I cannot make borderless prints.
- 8I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10Delete print jobs from the print queue.
- 11I still receive the error message "Paper Jam" after I removed the jammed paper.
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 14Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 15Paper size settings are unavailable when I print from OpenOffice (Linux)
- 16Scan and save a document in PDF format (Scan to File)
- 17Paper Jam
- 18While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 19I cannot install the driver when using the Driver Install Tool. (Linux)
- 20Configure and use the Scan Key Tool (Linux)
- 21I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 22Command List of brscan. (Linux)
- 23Important points for specifying the scan area (Linux)
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 25Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 28Change the printer driver settings (Windows/macOS)
- 29The printer status is Offline or Paused.
- 30The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32Which E-mail packages are compatible with ControlCenter3?
- 33When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 34Scan a document from a Windows Vista application
- 35Glossy Paper does not feed correctly. What can I do?
- 36When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 37Where is the USB port on the machine?
- 38When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 39Where can I find my Brother machine's serial number?
- 40I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 41I'm unable to access the memory (media) card in the media slot. What can I do?
- 42I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46Delete a network scanner entry. (Linux)
- 47Configure scan settings without administrator privileges (Linux)
- 48Print command (cupswrapper) (Linux)
- 49I want to print using CUPS while keeping SELinux enabled. (Linux)
- 50Install BookScan & Whiteboard Suite onto Windows 10.