FAQs & Troubleshooting
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DCP-185C
214 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
What driver package format is supported by my Linux distribution?
3.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
4.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
5.
Print using only the black ink cartridge when the Color cartridges have run out.
6.
How do I load envelopes into my machine?
7.
Locate files scanned with ControlCenter2 (For Macintosh)
8.
Can third party ink be used to refill the ink cartridges?
9.
I cannot install Brother drivers on Debian 10 or later (Linux)
10.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
11.
Can I print from or scan to Android™ Smartphone?
12.
Can I print from and scan to iPhone, iPod touch and iPad?
13.
How do I know which side up my photo paper should be in the tray?
14.
The printer status is Offline or Paused.
15.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
16.
Where is the USB port on the machine?
17.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
18.
Delete print jobs from the print queue.
19.
Download a file from the "Downloads" section and save it to Windows 8 computer.
20.
Can I use AirPrint with my Brother machine?
21.
Locate files scanned with ControlCenter3 (For Windows)
22.
Change the printer driver settings (Windows/macOS)
23.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
24.
When I print or copy a document with fast mode, the printing is shifted too high on the paper.
25.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
26.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
27.
Replace Ink
28.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
29.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
30.
I cannot save a file downloaded from the Brother support website (For Windows)