FAQs & Troubleshooting
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212 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Download a file from the "Downloads" section and save it to Windows 8 computer.
- 3How do I know which side up my photo paper should be in the tray?
- 4Paper Jam
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Delete print jobs from the print queue.
- 8Can I print from or scan to Android™ Smartphone?
- 9Change the printer driver settings (Windows/macOS)
- 10When I print, the pages are smudged with ink. What should I do?
- 11Install the built-in drivers (For Windows 8 and Windows 10)
- 12Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 13When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 14Where is the USB port on the machine?
- 15What driver package format is supported by my Linux distribution?
- 16Print command (LPR) (Linux)
- 17I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 18I cannot make borderless prints.
- 19I cannot print from my computer via USB.
- 20Scan and save a document in PDF format (Scan to File)
- 21Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 22Print using only the black ink cartridge when the Color cartridges have run out.
- 23Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 24Replace Ink
- 25I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 26How do I load envelopes into my machine?
- 27Scan using XSane or GIMP (Linux)
- 28I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 29I want to print using CUPS while keeping SELinux enabled. (Linux)
- 30I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32Open the Status Monitor
- 33Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 36How to identify your Operating System (OS).
- 37Locate files scanned with ControlCenter3 (For Windows)
- 38The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 39The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 40"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 41How do I clear the message "Cannot Detect" from the display?
- 42Scan multiple pages into one file instead of each scan being saved as a separate file.
- 43I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 44When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 45In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 46Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 47When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 48Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 49How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 50Uninstall the drivers. (Mac OS X 10.5)