FAQs & Troubleshooting
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213 Results
- 1I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 2Change the printer driver settings (Windows/macOS)
- 3The ink cartridges run out very quickly. Is there any reason for that?
- 4I cannot make borderless prints.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6How do I know which side up my photo paper should be in the tray?
- 7When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 8Where can I get FaceFilter Studio and what can I do with this application?
- 9I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 10Where is the USB port on the machine?
- 11Replace Ink
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13Delete a network scanner entry. (Linux)
- 14Pre-Required Procedures (Linux)
- 15Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 18Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 19Create or view a XML Paper Specification document
- 20Which E-mail packages are compatible with ControlCenter3?
- 21When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 22When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 25I'm having trouble reading the information on my Brother machine's LCD. How can I adjust the LCD's contrast and brightness?
- 26How do I clear the message "Cannot Detect" from the display?
- 27Can I change the time displayed on my Brother machine's LCD from 24-hour (military) format to 12-hour format?
- 28When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 29Why is it necessary for my machine to go through regular cleaning cycles?
- 30Scan a document in Windows 8 and Windows 10.
- 31Glossy Paper does not feed correctly. What can I do?
- 32How do I clear the message "Unable to..." or "... Unable" ?
- 33Paper Jam
- 34Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 35Uninstall the Brother Software and Drivers (Windows)
- 36I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 37I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 38I cannot install the driver when using the Driver Install Tool. (Linux)
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40Scan using XSane or GIMP (Linux)
- 41The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 42I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 43When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Check the firmware version.
- 46Delete print jobs from the print queue.
- 47Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 50The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.